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MRF ranked highest for 10th time by JD Power for customer satisfaction

Mr. Mohit Arora & Mr. Gerrit Kuynjtes of JD Power with Mr. K M Mammen, Chairman & MD , Mr. Arun Mammen-Managing Director, and Mr. Koshy Varghese, Executive VP Marketing MRF Ltd with the JD Power Award

Mr. Mohit Arora & Mr. Gerrit Kuynjtes of JD Power with Mr. K M Mammen, Chairman & MD , Mr. Arun Mammen-Managing Director, and Mr. Koshy Varghese, Executive VP Marketing MRF Ltd with the JD Power Award

Indian tyre major MRF has been ranked number one, for a fourth consecutive year and for the 10th time in the last 13 years, in the J.D. Power Asia Pacific 2013 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study.
The study measures satisfaction among original equipment tire owners during the first 12 to 24 months of ownership across four factors appearance, durability, traction or handling, and ride. The Chennai-based company ranked the highest in overall customer satisfaction with a score 840 points, out of 1000 points.
“Perception of high quality and reliability, aided by a positive reputation for brand image, continues to drive high customer satisfaction with MRF tyres,” said Mohit Arora, executive director, J.D. Power Asia Pacific Singapore.
MRF Chairman and Managing Director, K.M. Mammen received the award in Delhi recently in presence of heads of the Indian automobile industry and key executives of all car companies.
K.M. Mammen thanked the Indian customers for their continuing trust in brand MRF and mentioned that this unique recognition was indeed a boost to the organisation as the company continues to expand its presence and footprint with the single focus of delighting the customers

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